FREE 1 hour Accounting, Tax and Business Advisory


Address: 1275 Finch Avenue West Suite 814 & 815, Toronto, M3G 2G5

Phone: (416) 987-6005 x 210


Contact: Thomas Tang, LPA, CPA, CGA, B.Comm.

Offer Details:

Tang & Partners LLP, a Public Accounting firm licensed by the Institute of Chartered Professional Accountants of Ontario. We know that financial success is achieved by more than careful planning and experienced decision-making: it is realized through a comprehensive strategy that captures both personal and business elements. We work with owner-managed businesses and professionals and we have extensive experience creating short- and long- term strategic tax plans.

We are offering a one-hour, free, no-obligation consultation for any of our below services.

  • Accounting
  • Audit & Review
  • Canadian Tax
  • US Tax
  • Business Advisory
  • Financing Assistance

Offer Exclusions:

Must register at the URL below. Limited one offer per customer.

Finch West Goods Movement Public Information Centre

Invitation to local businesses who depend on commercial shipping and freight delivery

Over the next four years, Metrolinx will be constructing light rail transit (LRT) centre-running along Finch Ave West from Highway 27 to Keele Street. While the LRT will benefit the community in many ways, it will also introduce new operational changes to local roads and freeways. These changes will affect how businesses ship and receive their goods and make freight deliveries.

The City is undertaking this Finch West Goods Movement Transportation Master Plan to identify how these transportation issues can be met effectively. The results of this Transportation Master Plan will include several short, medium and long-term strategies to address future shipping and freight delivery while also considering the safety and efficiency of travel for commuters, transit users, cyclists and pedestrians.

Consultation with stakeholders and the public is a key component of the study. The City and Consultant team (with support from the Duke Heights and Emery Village BIAs) are hosting Public Information Centres (PICs) to engage residents and stakeholders on issues relevant to this study. These PICs are a requirement of the Municipal Class EA (MCEA) process for Master Plans. As part of the MCEA process, we will be presenting the results of our Phase 1 activities which include the Problem and Opportunities Statement as well as the Evaluation Criteria. Members of the public and stakeholders are invited to provide commentary on potential future improvements, as well as sharing their experiences in the area to ensure as many concerns are captured as possible.

Two PIC dates and times were selected to allow the public and stakeholders the opportunity to attend one of these PICs at their convenience and at locations on either side of Highway 400. The material presented will be common for both PICs. The dates, times and locations for the PICs are as follows:

  • Emery Village BIA
    Date and Time: November 28th, 2019, 3:00pm – 8:00pm
    Location: Julius Event Centre
    2201 Finch Ave. W., North York M9M 2Y9
  • Duke Heights BIA
    Date and Time: December 2nd, 2019, 3:00pm – 8:00pm
    Location: Downsview Park Hub
    70 Canuck Ave., Toronto M3K 2C5

Anyone with an interest in this study is invited to attend and participate at the PICs. The display boards will be available on the project web site at, along with comment sheets prior to the PICs. If you cannot attend but would like to provide comments, please forward all comments to a project team member listed below by December 16, 2019.

How do I apply for a business licence issued by the City of Toronto?


Each licence type requires different information and documentation to apply. If you need to apply for a licence issued by the City of Toronto, you must do so in person at the Licensing and Permit Issuing Office at the East York Civic Centre, 850 Coxwell Ave, 3rd floor.

For most licences, you will need to present identification documents for either yourself, your partnership or the corporation. For sole proprietors, these identification requirements are often two pieces of government-issued identification, one of which must have your photograph, from the following list:

  • Canadian Passport (photo ID)
  • Driver’s Licence (photo ID)
  • Canadian Birth Certificate
  • Citizenship card
  • Permanent Resident Card
  • SIN Card (Social Insurance Number)
  • Valid Work Permit

Because certain business licence applications require additional documentation, such as proof of compliance with the City’s zoning by-laws, you should familiarize yourself with the requirements of the specific licence(s) for which you will apply. Requirements for individual licences and permits are listed in the search results of licence search tools such as BizPaL ( or can be obtained from the City’s permits and licences website (


If you have any questions, comments or concerns, please contact the DUKE Law team.

  • Office hours | Monday – Friday | 9:00am – 5:00pm
  • Drop-in hours | Monday | Tuesday | Thursday | 2:00pm – 3:00pm
  • By phone | (416) 739-1621 ext. 19
  • Website |

In partnership with Osgoode Law School we provide free legal information to the DUKE Heights BIA community and beyond. Whether you are a start-up, a small business owner or an entrepreneur, DUKE Law can be your first-hand resource in finding answers and clarifications to the legal aspects of any business query.

Disclaimer: DUKE Law service is available to be accessed only for free legal information and it cannot be substituted for legal advice from a trained legal professional.


Why Client Satisfaction is Key to Business Growth




Written by: Atul Oka, Senior Director of Strategy and Business Development, DUKE Heights BIA



Nov 07, 2019

You have tried various marketing channels, and have also hired some dedicated sales people to boost the visibility of your company and increase sales. These are tried and tested ways of growing sales and have worked for many large companies, so they should work for you right?

Marketing and actively pursuing sales are essential for any business, but the most effective sales generator for any business is much closer than you think. I’m talking about your existing clients, whether they are aunt Maggie next door, or the large law firm downtown. Let me explain why.

According to the latest Global Trust in Advertising report by Nielsen, which surveyed more than 28,000 people across 56 countries, 92 percent of consumers around the world say they trust earned media, such as recommendations from friends and family, above all other forms of advertising.

What does this mean? It means that your existing clients are much more important than you think. People generally heed recommendations or warnings from those they trust, making your existing customers your biggest advocates or antagonists. In fact, negative interactions with a business are spread to twice as many people as positive ones. This is generally known as word of mouth marketing and could be solely responsible for the success or failure of your business.

The next step would then be finding the best way to ensure as many of your current customers become advocates and at the same time minimise your antagonists. Sounds logical doesn’t it? Many companies call this “client service”. The concept has been around since humans first traded goods or services with each other, yet many businesses do not know the first step in understanding and leveraging it to best effect.

client-satisfactionIt all starts with measuring customer satisfaction. The simplest and most effective tool for this may be the Net Promoter Score (NPS). All you have to do, is to get as many of your customers as possible to answer a simple question: “On a scale of zero to ten, with zero being Not likely at all, and ten being Extremely likely; How likely is it that you would recommend our company/product/service to a friend or colleague?”

Now break up responses into three chunks:

  • Promoters (9-10). These are your happiest and most loyal customers, and are most likely to refer you to others. Use them for testimonials, affiliates, etc.
  • Passives (7-8). These customers are happy, but are unlikely to refer you to friends. They are just as ready to buy from you as your competitors.
  • Detractors (0-6). Detractors are those customers that are unhappy and can be dangerous for your small business and brand, by spreading negative messages and reviews. Figure out their problems and fix them!

We now have some useful information, but let’s move forward and actually calculate your Net Promoter Score (NPS). You do this subtracting the percentage of Detractors from the percentage of Promoters. This net score will tell you your net word of mouth influence.

Here are some NPS scores compiled by Customer Guru for well known companies and brands. Costo has a net positive score of 79 meaning a LOT of existing customers are saying great things about the company. Interestingly both Facebook and MacDonald’s have negative scores, -21 and -8 respectively. Go ahead and find out where you stand!

Business author Michael LeBoeuf is famously credited for saying “A satisfied customer is the best strategy of them all.”

Councillor’s Corner – Ward 7: Fall Update



November 07, 2019

Dear Resident,
I am happy to announce that my Autumn Newsletter will be released this month. In this edition you will find more community updates, photos, and tips for the winter season. You will receive a copy at your doorstep and it will be made available online on my website and social media accounts starting Monday, November 18.

Ten Urban Forestry crews were dispatched from our local Emery Yard recently to assist Winnipeg in the wake of a storm that left many spaces in need of serious repairs. Our crews are skilled and capable of providing emergency response support to our neighbours who are working to restore facilities and utilities. I joined Mayor Tory and staff from Emergency Services and Forestry for the send-off.


As the Poverty Reduction Advocate, I was also able to join the Mayor, Councillor Fletcher and Councillor Thompson to announce the new Production Assistant Training Program. This program is part of xoTO’s initiatives to offer young people with hands-on work experience and make the film industry more inclusive and representative of Toronto’s racial and ethnic diversity. This part of the program supports young black adults ages 18 to 29. Astrolab Studios helps facilitate the program along with key partners, including the Poverty Reduction Office here at the City of Toronto, The United Way, POV’s 3rd Street and CEE Centre Toronto – Centre for Young Black Professionals. HBO has offered placements for participants on two upcoming productions. It is important that our City continues to create pathways to meaningful mentorship opportunities.

Please stay-tuned for information about upcoming events in Humber River-Black Creek. As always, my team and I are available to answer any questions that you might have.

Looking forward to seeing you soon!


City Councillor Anthony Perruzza
Ward 7 – Humber River-Black Creek

Councillor’s Corner – Ward 6: Preparing for the Winter Season – Protecting and Improving our Infrastructure and Roads



November 07, 2019

Dear Neighbours,

Now that school is in session, road repairs and infrastructure upgrades are underway, it is time to prepare for the winter season.

To protect our businesses, homes and streets from floods, we are renewing our aging infrastructure, improving water distribution and reducing the risk of watermains breaking and basement flooding through the city approved 2019 Capital Works Program. We will be replacing watermains and resurfacing roads around the Duke Heights BIA in places that require it most.  The City must do its part in maintaining our growing infrastructure.

Keeping our loved ones and most vulnerable safe is one of my top priorities. In response to complaints about unsafe driving on Wilmington Avenue, we installed flexi-posts in front of Wilmington Elementary Public School to deter unsafe driving. Our office is committed to working with local residents and students for their safety. Additionally, children who bike to school require a safe storage space for their bicycles. We are working with TDSB and investing in more bicycle stops on school grounds.

Employees depend on the efficiency of public transit to ensure they arrive on time to work, return home, and have access to local resources, including but not limited to recreation and health care. We are well aware that the #41 Keele bus route has been one of the most over-crowded routes on the TTC. We are working with Toronto Transit Commission to improve bus services on Keele Street to increase frequency of the buses and reduce commute time. We have also been working on modifying existing bus routes to include Stanley Greene neighbourhood on the #41 Keele express route. Finally, we are insisting on a bus stop directly in front of the Humber River Hospital on Wilson Avenue. This stop will grant patients and visitors easier access to health care services and family visitations.

I am always available. If you wish to connect, contact me at

Research shows you may be losing customers without knowing it



November 01, 2019

We now live in a digital world, and as the internet and digital technology both become more deeply rooted in the basic functions of human life, this creates major implications for all businesses, regardless of industry.

Research from Stanford University and Blue Corona Analytics has revealed 2 key findings for business owners:

  • 75% of people admit to making judgments about a company’s credibility based on their website’s design.
  • 80% of consumers research a business online before making a purchase.

This means that even business owners’ in-store sales are still at the mercy of the internet. This is why successful businesses make it a priority to invest in a compelling website; because a website is often the first impression to potential new customers.

When potential clients search your business or see your ads, they usually end up at your website. If it’s compelling, it can win you customers. If it’s not compelling or not as good as your competitor’s website, or if you simply don’t have one, then you are likely losing customers without even knowing it.

This is one of the reasons why more and more businesses in DUKE Heights are taking advantage of the $2500 grant to help fund a new website and improve their business reputation. The good news is that this government approved grant does not have to be paid back (it’s a grant, not a loan), and it’s quite easy to apply for. If your business needs a new website, this may be a great opportunity for you to get an extra $2500 to get started and make sure you aren’t losing customers online.

If you’d like to find out if you qualify, and how you can secure the grant, please reach out to us or fill out the form and we will be happy to answer your questions.

Submit Your Contact Information

Ask Metrolinx Town Hall for Northwest Toronto on November 14, 2019



November 01, 2019

What is an Ask Metrolinx Town Hall?
Metrolinx Town Halls are an opportunity to ask Metrolinx leadership about services, transit planning and anything top of mind. While they field your questions at the event, questions can also be submitted online in advance, or during the event via livestream.

They’re Coming to Northwest Toronto
Join Metrolinx CEO Phil Verster and their Senior Management Team in-person or online on November 14, at 7PM. Their last four events focused on the Region of Waterloo, the Region of Durham, the Region of York and the Region of Peel.

To register for the event, visit:
Date: November 14, 2019 – 7:00PM to 8:30PM
Location: Northwood Community Centre, 15 Clubhouse Crt. Toronto, ON

For more information about the Ask Metrolinx Town Hall, please contact the Metrolinx Toronto West Community Relations Team at 416-202-6500 or email You can also visit the community office at 2450 Finch Avenue West.


Annual General Meeting 2019 – DUKE Heights BIA

November 01, 2019

DUKE Heights BIA invites its members to attend the Annual General Meeting (AGM) 2019.

Date: Thursday, November 28, 2019
Location: Painters Union Hall (IUPAT), 132 Toro Rd, Toronto
Time: 6:00 PM – 8:00 PM

Proof of BIA membership will be required. Members are requested to bring their photo IDs and either a business card, utility bill showing business name/tenant name and address, or their City of Toronto property tax bill.
The purpose of this meeting is to approve the DUKE Heights BIA budget and general program for 2020. This program is paid for by a special levy charged to BIA members. For the BIA member, the best way to participate in decision making is to get involved, so we encourage you to be active and join our committees.

AGM Invitation - DUKE Heights BIA

Our services include storage and moving. – Toronto Storage

Phone: (416) 665-5551

Address: 114 Norfinch Dr. Unit 1 Toronto, Ontario M3N 1X1


Offer Details:

Our services include storage and moving.

*$89+tax per vault per month Prices may vary.
[vault size is 5 feet width x 7 feet depth x 8 feet height]
Please contact us for more details.

*$199+tax (Local area) Prices may vary depending on location.
*Fuel cost *$99+tax (Local area) Prices may vary depending on location
*Labour $40+tax per person per individual (4 hours minimum) Prices may vary.
*If storage is needed, $89+tax per vault per month Prices may vary.

Other items to consider
*$20 for wardrobe to rent +tax (if necessary) Prices may vary.
*$11 for mattress bag +tax (if necessary) Prices may vary.
*insurance (price may vary) +tax

Hours of operation
Monday to Friday 9 a.m. – 5 p.m.
After hours, please send us an email.

Promotional Code: torontostorage

Offer Exclusions:

Offer valid until further notice.